Terms & Conditions
Last updated: July 15, 2026
1. Acceptance of Terms
By accessing or using the services, website, mobile applications, facilities, or communications of The Bullpen ("The Bullpen", "we", "us", or "our"), you agree to be bound by these Terms & Conditions. If you do not agree, do not use our services.
2. Description of Services
The Bullpen is a baseball athletic training facility that provides in-person training, private lessons, memberships, open gym access, team programs, camps, event bookings, performance assessments, and an online platform for scheduling, communications, program delivery, video review, and account management.
3. User Accounts & Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current information and to notify us promptly of any unauthorized use. You will not misuse the platform, attempt to gain unauthorized access, or violate any applicable law.
4. Payments & Subscriptions
Payments for memberships, lessons, camps, teams, products, and other services are processed by our third-party payment processor, Stripe. By making a purchase you agree to Stripe's terms. Recurring subscriptions renew automatically until canceled. Prices, fees, and taxes are disclosed at checkout.
5. Cancellations & Refunds
Fixed-Term Memberships
Memberships sold on a fixed term — such as the 6-month and 12-month plans — are offered at a reduced monthly rate in exchange for committing to the full term. If you cancel before the term is complete, that discount is repaid: you agree to pay the difference between the rate you paid and the rate for the commitment you actually completed, for every month you were billed.
If you have not completed a shorter term, the difference is calculated against our month-to-month rate. If you have completed a shorter term — for example, six months of a 12-month plan — the difference is calculated against that shorter term's rate, applied to every month billed. This amount is due at the time you cancel and will be charged to your payment method on file. Your membership remains active until it is paid.
Programs
Early cancellation of monthly programs is prorated based on the actual program(s) utilized. You will be charged the difference between the prorated amount and any fees previously paid.
1-on-1 Lesson Credits
Upon early cancellation, the member discount rate for 1-on-1 lessons will be charged per extra lesson when more than one lesson was booked per month.
Camps
We reserve the right to assess whether extenuating circumstances warrant a refund or adjustment. Any potential refund may be calculated on a prorated basis.
Onboarding & Teams
All payments for onboarding and team services are non-refundable.
No Refunds
Payments are non-refundable except where an error was made on our part. When you cancel, you keep access to the services you have paid for until the end of the applicable term or billing cycle; no partial or prorated refund is issued for the remainder of that period.
6. Assumption of Risk & Limitation of Liability
You acknowledge that participation in baseball, softball, strength, and athletic training activities involves inherent risks including injury. To the fullest extent permitted by law, The Bullpen, its officers, employees, coaches, volunteers, agents, and representatives shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or facilities. You agree to release, indemnify, and hold harmless The Bullpen from any claim arising from your participation.
7. Intellectual Property
All content on our platform — including logos, text, graphics, video, training programs, curriculum, software, and other materials — is owned by or licensed to The Bullpen and is protected by copyright, trademark, and other laws. You may not copy, reproduce, distribute, modify, or create derivative works without our prior written consent.
8. Media Release
You grant The Bullpen the right to take photographs and video during your participation in activities and to use such media for lawful business purposes including publicity, illustration, advertising, and web content.
9. SMS/Text Messaging Terms
Program Description
By opting in, you consent to receive SMS text messages from The Bullpen related to appointment reminders, booking confirmations, training updates, account notifications, and occasional promotional messages.
Message Frequency & Cost
Message frequency varies. Message and data rates may apply per your mobile carrier plan. The Bullpen is not responsible for charges assessed by your carrier.
Opt-Out Instructions
Reply STOP at any time to unsubscribe from SMS messages. After sending STOP, you will receive one final confirmation message and no further messages will be sent to your number.
Help Instructions
Reply HELP for assistance, or contact The Bullpen support at info@bullpenbaseball.ai or 269-274-4949.
Consent Is Not a Condition of Purchase
Your consent to receive SMS messages is not a condition of purchasing any goods or services from The Bullpen.
Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
Privacy
For details on how we collect, use, and protect phone numbers and SMS data, please see our Privacy Policy.
10. Changes to These Terms
We may update these Terms & Conditions from time to time. When we do, we will revise the "Last updated" date above. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.
11. Governing Law
These Terms & Conditions are governed by the laws of the State of Utah, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Utah.
12. Contact
The Bullpen
50 E Main Street, Lehi, Utah 84043
Email: info@bullpenbaseball.ai
Phone: 269-274-4949